Refund & Cancellation Policy

Appointment fees (including the $250 initial consultation) are charged at the time of booking to reserve provider time. These fees cover clinical time, chart review, and treatment planning.

• Cancellations 24+ hours in advance: full refund to the original payment method within 5–10 business days.
• Cancellations under 24 hours or no-shows: non-refundable. You may reschedule once within 30 days at no additional charge.
• Provider-initiated cancellation: full refund or free reschedule at your choice.

Membership ($99/month) is billed monthly and may be cancelled at any time with no long-term commitment.

• Cancel any time by emailing info@kasornwellness.com at least 3 days before your next billing date.
• Monthly membership fees are non-refundable once billed; access continues through the end of the paid period.
• Unused visits, messages, or services do not roll over and are not refundable in cash.

Medications and compounded prescriptions are dispensed by third-party pharmacies after a licensed provider issues a prescription. In accordance with federal and state law and standard pharmacy practice:

• All medication sales are final once the prescription has been filled and shipped. Medications cannot be returned, refunded, or resold for patient-safety reasons.
• If a prescription is written but not yet filled, you may request cancellation of that prescription at no charge.
• Program fees (e.g., the $99 monthly program fee) cover ongoing provider oversight and are non-refundable for the current billing cycle.

Lab orders placed through Fullscript (or another third-party lab partner) are handled by that vendor and follow the vendor's refund policy. Kasorn Wellness does not process refunds for third-party lab charges.

Charges from Kasorn Wellness Clinic will appear on your credit card or bank statement as KASORN WELLNESS (or a similar variant). If you do not recognize a charge, please contact us before disputing so we can help resolve it quickly.

We take pride in resolving any billing concern directly and quickly. Please contact us before initiating a chargeback so we can research the charge, review your visit or membership record, and issue any refund owed.

Email info@kasornwellness.com with your full name, date of service or membership, and a brief description of your request. We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

Kasorn Wellness Clinic
Email: info@kasornwellness.com
Phone: (817) 985-8777