Privacy Policy

Protected health information (PHI) that you share with us as a patient — during intake, telehealth visits, messaging in the patient portal, or through our electronic health record — is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.

Information you submit through general website forms, email, chat apps, or social media before you become a patient is generally not PHI under HIPAA. Please avoid sending sensitive medical details through those channels; use the patient portal or a scheduled visit instead.

We may collect the following categories of information:

• Contact details you provide, such as name, email address, phone number, and state of residence.
• Appointment and scheduling information you submit through our booking tools.
• Messages and inquiries you send to us by email, phone, or messaging apps.
• Technical data collected automatically, such as IP address, browser type, device type, pages viewed, referring URLs, and approximate location.
• Clinical and health information collected in the patient portal and electronic health record, which is treated as PHI under HIPAA.

The Site uses cookies and similar technologies to keep the Site functioning, remember your preferences (such as language selection and your cookie consent choice), and understand how visitors use the Site. You can accept or decline non-essential cookies using the consent banner, and you can clear or block cookies through your browser settings. See our Cookie Policy for details.

We use Google Analytics 4 to understand aggregate Site usage — for example, which pages are visited and which links are clicked. Analytics data is used in aggregate and is not used to diagnose or treat any condition. If you decline non-essential cookies, analytics tracking is not loaded or is disabled for your visit.

We work with third-party providers who support our operations, including our electronic health record and scheduling platform, telehealth video services, lab partners, pharmacy partners, email and messaging providers, and website hosting and analytics providers. These providers may process information on our behalf and, where PHI is involved, under business associate agreements. Their own privacy practices govern information you provide directly to them.

If you contact us or request information, we may respond by email, phone, or text. We may send appointment reminders, care-related messages, and occasional practice updates. You may opt out of non-essential marketing messages at any time by using the unsubscribe link or by emailing info@kasornwellness.com. Care-related and administrative messages may continue while you are an active patient.

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and vendor review. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to opt out of the “sale” or “sharing” of personal information (we do not sell personal information); to limit certain uses; and to be free from discrimination for exercising these rights. Patients also have rights under HIPAA regarding their medical records. To make a request, contact us using the details below; we may need to verify your identity before responding.

The Site is intended for adults 18 and older. We do not knowingly collect personal information from children under 13 through the Site.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Kasorn Wellness Clinic
Email: info@kasornwellness.com
Phone: (817) 985‑8777